Case Study 1: Digital Banking Transformation at Leader Bank
Company Overview
Leader Bank is a Massachusetts-based community bank founded in 2002, known for its entrepreneurial approach to banking and lending. With over $4.5 billion in assets, it serves clients nationwide and is consistently recognized as one of the best places to work in Boston. The bank is deeply invested in innovation, offering tailored solutions across commercial lending, real estate, and digital banking.
Alexandra's Role & Impact
As Team Lead and Project Manager, Alexandra Snyder led the delivery of 15+ concurrent software initiatives aimed at modernizing Leader Bank's digital infrastructure. Her strategic oversight of third-party vendors—most notably ZSuite—resulted in $250M in client onboarding revenue. Reporting directly to the VP of Bank Innovation, she drove regulatory and automation initiatives while building cross-functional teams to support business and government banking growth.
Key Outcomes
- $250M in revenue generated through client onboarding
- 15+ digital projects managed end-to-end
- Strengthened vendor partnerships and internal documentation
- Enabled scalable growth in business and government banking
Case Study 2: Client-Centered Real Estate Experience at Redfin
Company Overview
Redfin is a technology-powered real estate brokerage founded in 2004 and headquartered in Seattle. Acquired by Rocket Companies in 2025, Redfin operates in over 100 markets across the U.S. and Canada. Known for its innovative tools and customer-first approach, Redfin combines real estate services with mortgage origination, rentals, and title services.
Alexandra's Role & Impact
As an Associate Agent at Redfin, Alexandra coordinated over 150 property tours in the South Middlesex market. Her client-first mindset and responsiveness earned her a 95%+ 5-star review rate. She collaborated closely with lead agents to ensure seamless communication and follow-up, translating customer needs into actionable insights that later informed her approach to digital product delivery.
Key Outcomes
- 150+ property tours coordinated
- 95%+ client satisfaction rating
- Strengthened client-agent communication workflows
- Built foundational experience in user-centered service delivery
Case Study 3: Strategic Pricing Leadership at Road Scholar
Company Overview
Road Scholar is the world's largest not-for-profit provider of educational travel programs for adults. Founded in 1975 and headquartered in Boston, it offers thousands of learning adventures in over 100 countries. Road Scholar's mission is to inspire lifelong learning through immersive, expert-led travel experiences.
Alexandra's Role & Impact
As Manager of Program and Pricing Analysis for North America, Alexandra oversaw pricing strategy for 160 partners and 76,000 enrollments, contributing to over $100M in annual revenue. She developed and led a financial software training program for 60+ staff, produced 72 pricing reports ahead of schedule, and revamped domestic pricing workflows to increase net program revenue.
Key Outcomes
- $100M+ in annual revenue managed
- 72 pricing reports delivered ahead of schedule
- 60+ staff trained with 89% success rate
- Streamlined pricing workflows for greater efficiency and impact
Team Testimonials
"Alex is a true team player and one of the most dependable colleagues I've had the opportunity to work with… her no-nonsense approach, attention to detail, and financial expertise consistently impressed me."
"She handled a high volume of programs and worked diligently to meet deadlines… always made time to share knowledge and impart her experience."
"Alex employed data-driven analysis and developed policies to improve efficiency and increase revenue… I've grown and learned a tremendous amount from her encouragement and feedback."
"She's a skilled leader who isn't afraid to roll up her sleeves… added value by adjusting prices to meet demand and improve margin."